It is about time

40 years.

That was what impressed me.

After 40 years of marriage people separate.  Wow.  That is a long time to be together only to ‘grow apart’.

I’m not judging.  I’m just observing.

Time can heal.  But clearly time can also divide.  Time can make things better and draw people closer.  And time can erode, dull, and deaden your senses and your passion.

I think about the people I know and the clients that I work with.  I think about what time is doing to them.

For some, it is building them up, making them stronger.  It is a fuel that revs their engines so every new day they stand taller, get bigger, grow wiser.

For others, time is a millstone around the neck.  It is a grinding clock and snapping whip that turns what was or could have been extraordinary into a sedentary, mechanical, and passionless existence.

Those, of course, are the extremes.  Most – whether it is people, or companies, or organizations, or brands – fall somewhere in the middle.

Time is like a lot of things.  I figure it falls into one of those “great slaves” and “terrible masters” categories.

We should all take some time to think about what time is doing to us.

A Memorial Day post

Today is Memorial Day.  Most people know it as the beginning of summer.  The day that marks the end of semester seasons and the beginning of  trips, vacations, heat, humidity, and summer storms.  It is Rolling Thunder, it is Joe and Kathy’s clambake, it is an extra day to get caught up on laundry and cleaning the yard.

Of course it is supposed to be about remembering those who died on the battlefield.  People who died in military service.  People who risked and gave their life for something more than the ordinary, mundane, and simple things of life that most of us — including me! — spend our time obsessing with every day.

It is supposed to be a day to remember that there were people in our history — people in our lives — that gave up everything to protect a friend, fight someone’s battle, defend an idea.  We need to remember those people.  Not just because they deserve it.  But because we can learn from them.

This Memorial Day I think of my father.  He didn’t die on the battlefield.  If he had I wouldn’t be alive to write this.  But he gave up a lot for me, my family, and the county he loved.  He survived Pearl Harbor.  He survived Midway.  He made it through the battle of the Philippines.   And after WWII,  he made it through the Korean War.  He didn’t die in combat although he easily could have.  He was just lucky.

Today we should think about those whose luck ran out; whose children we never born; whose life and legacies ended in service to their country.

I took a moment this morning to read the post I submitted about my father in the Pearl Harbor Survivors Project.  I looked at an 18-year-old who quit high school to enlist as a soldier.  I read (again) the simple, small card that was the only thing he could send his mom after surviving the attack on December 7th.  And I reread the letter he wrote five days later.   “They started this war and we’re going to finish it!”  That was Dad, pure and simple.  Well, we did.  Dad survived.  But a half million of his fellow military service members did not.

So spend a few minutes today to remember all those who decided to serve a greater cause to defend — as best they could — their country.  And especially those who forfeited their life in service to us all.

Say thank you.  And hope that we can develop the same spirit within us to pass down to the next generation.

Lazy Daze

I was talking to my brother the other day.  He had been talking my other brother.  Both great guys.  Brothers that people would die for.  Kind, smart, funny, good husbands, wonderful sons.  The whole package.

One of them — I won’t say who — had a great personal observation.

In a discussion about life and this tricky thing called ambition he jokingly said, “You know … my greed is only exceeded by my laziness.”

This is one of the great insights into the human condition.  He could have been talking about me.  He could have been talking about you.  He could have been talking about ninety percent of humanity.  We all want stuff.  We all want nice things.  We want good relationships.  We want.  We want.  We want.

But most of us are willing to work for what we want.  We just want.

This greed vs. laziness paradigm could just as easily be framed as a”[insert anything] vs. laziness” paradigm.

Why do I think so?

Because I read David Shenk’s book “The Genius in All of Us.”  (Actually, I’ve not read it … I just read the reviews)  According to the book EVERYONE can be a genius.  That’s right.  You, my friend, could be the next Einstein.  It is not genetic or nature.  What prevents us from being a genius is … you guessed it … laziness!  Here’s an excerpt of the review on Amazon.com

Shenk argues that the idea we are either born with genius or talent, or we aren’t, is simply untrue. The notion that relentless, deliberate practice changes the brain and thus our abilities has been undervalued over the past 30 years in favor of the concept of “innate giftedness.” Practice, practice, practice (some say 10,000 hours or more) is what it takes.

I am both excited and depressed.

I can be a genius.  Only one thing.  I’ve got to work for it.  10,000 hours of work.  That is 250 weeks of a 40 hour work week.  Five years of a full time job.

That is our problem folks.  Not much is outside of our grasp — not money nor knowledge.

It is just that we have to work for it.

Think I’ll take a nap.

It isn’t the ‘what’ it is the ‘who’

I’ve been spending a lot of time recently thinking about family, work, career, accomplishments, goals … heady stuff like that.  It has translated into several drives into the office in silence … no music, no radio … and many evenings on the back porch staring out over the greenway that separates our small cluster from the houses on the next block over.

Most of this reflection has, I think, been productive.  But some has bordered on the thumb-sucking, navel gazing and Hamletesque type angst that most humans are prone to.

I got some unexpected help and insight from a very dear friend who now is a big muckety-muck at one of the nation’s leading career services firm.  She mentioned a conversation with another important muckety-muck … a person from Harvard … who said that most people get it all wrong.  They frame the entire career thing the wrong way.  What she said I’ll remember for a long, long time.

“The critical question is not ‘what‘ you want to be … it is ‘who‘ you want to be.”

That says so much in just fifteen words.  It is more the motivation than the act.  It is more the idea than the product.  It is more the character than the career.  It is more the identity than the label.

I thought about my clients.  And I realized that their challenge was eerily the same.  Many were all bollixed up trying to figure out the “what” … when their real problem was the “who.”  It wasn’t the product set, the service package, the channel strategy that was their real problem.  Their real problem was that they didn’t have a clear sense of who they were and what they stood for.

These fifteen words haven’t solved my personal life’s riddle.  But they’ve allowed me to see things much more clearly.

So I ask you …

Not what do you do … but …

Who are you?

Frustration, gobbledygook and the state of polity

People are pissed.

At government, that is.

A bit crudely put, but that’s the latest from Andy Kohut and the folks at Pew Research.  According to the USAToday story, some 56% of us are frustrated.  About one in five were just plain mad.

Pew called it the highest anger-and-disgust level in a half-century of polling. It is due at least partially to the cumulative effect of political and institutional failure writ large.

Think of a whole nation of Howard Beale.

blahI’ve got a theory on why.  No, it is not the economy.  Stock market is up.  Unemployment is high but below double digits.  Hey, I’m not saying it is great out there but we seem to be muddling through.  Don’t think it is societal.  Lots of electronic toys, lattes, and other ‘necessities’ out there that people seem to be still enjoying.

I think the reason is a plethora of gobbledygook and a dearth of coherence.

We’ve always had gobbledygook.  It flourishes in both the private and public sectors.

But we’re aflood with it today.  It is everywhere.  And with all the blogging, tweeting, Facebooking, and God knows what social media activity going on … it is a virtual tsunami of gobbledygook.

With that has come a loss of coherence.  Coherence is as rare as liberal Republicans and conservative Democrats.  People say and do things that simple don’t correspond to any framework of real world experience.

Case in point – Doug Schoen and Pat Caddell’s recent prescription for the Democrats on how to avoid defeat at the polls in November 2010.  The article, “How the Democrats can avoid a November bloodbath,” is the latest in their attack on the Obama administration’s strategy on health care reform.  Being pollsters, they rest much of their case on surveys.  It’s ok.  Not terribly compelling or deep.  But ok.  But when they get to the punchline, the whole thing begins to get whacky.  Their prescription for winning in November?  Here ya go …

Winning over swing voters will require a bold, new focus from the president and his party. They must adopt an agenda aimed at reducing the debt, with an emphasis on tax cuts, while implementing carefully crafted initiatives to stimulate and encourage job creation.

Yes that is right.  To win in November we need to (a) reduce the deficit; AND (b) reduce taxes; AND (c) have a jobs program.

Sorta like telling someone deep in debt that they need to pay off their loans while taking a pay cut and buying (on credit) a shiny new hybrid.

Or telling a drunk that the way to sober up is to reduce your beer intake, increase your wine consumption, and buy a liquor store.

This, of course, is our problem in a nutshell — the idea that we can do three things that are IMPOSSIBLE to do simultaneously.   Then when we actually follow the gobbledygook we find that it doesn’t work.  So we gravitate to more … gobbledygook.

Ode to Humility

Blessed are the humble.

Really?  You’ve got to be kidding.  Humility?  Look around.  Any humble brands out there?  Any humble organizations?  Politicians?  Humility has gotten short shrift in popular culture.  And looking around you’d think it in short supply.

You’d be right.

humility_1But it is a value that I’d argue is at the heart of friendship and brand relationship.  It is the connective tissue that allows a brand or an individual to bond with an individual or idea.

Nearly eighteen months ago a good friend and expert in crisis communications, Fred Garcia, wrote this back in September 2008:

… a dollop of humility tempers other attributes, and makes a leader even stronger. Humility helps a leader to recognize that maybe – just maybe – he or she might be wrong; that there may be other valid perspectives; that he or she doesn’t have to be the smartest person in every room, at every meeting.  Humility also helps leaders to connect with others up, down, and across the chain of command; to build organizations and cultures that more likely thrive; to understand the perspectives of other stakeholders.

I thought about Fred’s post when listening to a recent podcast on the same subject.  The title of the podcast was “Winsome Humility.”  A warning to those who may want to listen.  It has a religious bent.  But that bent shouldn’t distract from the wisdom that Dr. John Dixson gives about this simple concept that is at the heart of every strong character.

Dixson’s definition of humility is simple: Humility is the noble ability to hold your power for the good of others.

He goes on to argue that humility makes very a lot of sense.  It is practical.  One person can’t know everything.  It is attractive.  It is part of being kind.  It is effective.  It allows you — as Fred pointed out — to develop strong relationships.

I find it ironic that in the new media world we see so many people (and brands) succumb to baser instincts and use the new media channels to bark, preen, preach, and lecture.

When the real opportunity is in using these new channels to do something much more attractive.

Be humble.

Einstein. Socks. Cab fares.

Yesterday coming home I was thinking about Einstein, socks, and cab fares.

Let me explain.

There are many things that baffle me.  Mens socks are one.  You never lose a pair of socks.  You always lose one sock.  Every six months I go to the closet and find a handful of socks none of which match.  Where did their pairs go?  So I go to the store and buy a dozen pair.  Slowly the phenomenon repeats itself.  Months later another drawerful of single socks each forlornly in search of its  match.  Back to the store.

Hold that.

einsteinSo yesterday I was on a day trip to New York.  I took the 8 am shuttle from DCA to LGA.  Caught the 7 pm back home.  Fare to the city:  $38.   Fare back from the city to the LaGuardia:  $30.

Then it struck me.  Why are cabs from the airport TO the city are ALWAYS more expensive than cabs FROM the city to the airport?  It was a phenomenon that has been bothering me for some time.  Just like socks.  I travel a lot.  Boston.  St. Louis.  Atlanta.  San Francisco.  Every time it is the same thing.  Cab fares from the airport to the city are X … cabs from downtown to the airport … less than X.

I’ve tried to identify all variables.  Time of day.  Tolls.  Traffic.  None seem to fully account for the difference.  After I net everything out it is always cheaper to go from the city to the airport than the other way around.

The only factor I can think of is that coming home always seems quicker to me than going away.  This is a phenomenon that is widely recognized.  There are all sorts of theories but as best I can tell they all boil down to how we perceive time.

Things seem longer when you are under stress (going away) and things seem shorter when you are in delight (coming home).

As Einstein once said:

“Put your hand on a hot stove for a minute, and it seems like an hour. Sit with a pretty girl for an hour, and it seems like a minute. THAT’S relativity.”

So I get how the cab ride can seem shorter or faster or easier going one way or the other.

I just can’t figure out the fare part of it all.

And the socks.

Our certain future

I am constantly amazed.  Not only that.  I seem to be constantly amazed at things that happen … well …  constantly.  You’d think that seeing something over and over and over would eventually wear you down and erode wonder, awe and amazement.  Not for simple minded people like me.  I sit back and watch people do the same silly thing over and over.  And I say to myself, “wow!” … “that is amazing!”

What the heck am I talking about?

It is the audacious certainty with which people predict the future.

toy2r-emilio-garcia-jumping-brain-toyAnd I’m not talking the simple stuff.  Things like, “if you don’t brush your teeth will rot.”  Or, “if you constantly lie eventually people won’t trust you.”  Or, “if you’re disciplined and sacrifice today you can reap the benefits tomorrow.”  That is the simple stuff … the natural and predictable consequences to simple actions.

No, I’m talking about situations that are hopelessly complex, that have multivariate and fast changing events, that computers the size of Big Blue could never figure out.

But here we are with our little 3 lb brains and not only have we figured it all out (and well into the next decade no less!) … but we do so with  absolute, unapologetic and unqualified certainty.

This is more than just the “half full vs. half empty” syndrome.    It is not a question of style, character, or even slant.  It is the ability of people to see the same data, the same information, the same images, the same facts and draw opposite conclusions with the certainty of the sun coming up tomorrow.

Welcome to the health care debate.

  • It will decrease the deficit.   And it will raise the deficit.
  • It will increase abortions.  It will decrease abortions.
  • It will help business.  It will hurt business.

The Wall Street Journal says that health care reform is leading to the “wholesale destruction of wealth and capital.”  The White House says it simply is closing a loophole.  According to one Congressman the health care reform will lead to more aborted babies.  According to Bart Stupak nothing changes.  According to columnist and commentator Fred Hiatt health care reform is a ‘fiscal catastrophe.’  According to a former official of the Congressional  Budget Office, Mr. DeWater, it will reduce the deficit.

No wonder the media reports that the average American is confused.  The so-called ‘experts’ are not only disagreeing.  They are violently disagreeing with even more violent confidence and conviction.

I suspect that the average American isn’t as much confused as he or she is simply recognizing the simple fact that all the “experts” ignore.  We just don’t know exactly what is going to happen.  There’s some good.  There’s some bad.  There’s some risk.  There’s some opportunity.

But we just don’t know.  None of us do.

In many ways the health care reform package is a lot like life.  It is hard to know what the future holds.

So what do you do?  You go back to those simple, historically proven, reliable things you can depend on.

Like brushing (and flossing!) so your teeth don’t rot.  And telling the truth so you can earn someone’s trust and confidence.  And working hard and sacrificing today so you and your family can benefit some day down the road.

As for the other stuff, it would be refreshing if someone said what everyone else has already figured out:

“Who knows?”

“I hate you!”

[NOTE … this post is about phones and one of my clients is Research In Motion, the maker of the BlackBerry.  This post represents my thoughts, not anyone else’s.  If anyone agrees with this it was simply dumb luck.  I never consult, advise, or otherwise communicate with any of my clients about this or any other JuiceBar post past, present or future.  And sadly, no one pays me to do this.  Just me doing my thing.  Now that I’ve made the FTC happy …]

Quick.  How many recent rivalries can you think of?

stewieLet’s check.  In entertainment there was Leno and O’Brien dust up.  In politics we recently had Cheny vs. Biden.  And in business there are those great Apple vs. Microsoft ads.  I’m a Mac!  I’m a PC!

Enter Google vs. Apple.

With a vengeance.

This is no Coke vs. Pepsi or Starbuck vs. Dunkin Donuts.

This is personal.

First there was the piece in the NYTimes about how much Google CEO Schmidt and Apple CEO Jobs hate each other.  That included reports that Jobs believes Google is the devil incarnate.

Now newly hired Google tech wizard Tim Bray claims that he indeed wants to ‘kill’ the iPhone.  In his blog, Bray writes:

The iPhone vision of the mobile Internet’s future omits controversy, sex, and freedom, but includes strict limits on who can know what and who can say what. It’s a sterile Disney-fied walled garden surrounded by sharp-toothed lawyers. The people who create the apps serve at the landlord’s pleasure and fear his anger.

I hate it.

My my.  Tell me how you really feel.

That’s a lot of hating.

It makes the Israeli-Palestinian discourse sound civil.  At least the Irish can hate each other based on centuries of history and theology.  While you may think both are assholes, at least Olberman and O’Reilly hate each other based in part on some basis in public policy and the role of government.  Even Kill Bill Uma Thurman’s hate — while excessive — had a legitimate source (torture).

But all this this vitriol?

It is about a freaking phone.  That’s right guys (and gals) … a phone.  Does phone technology merit us to rise (or sink) to the emotion of hate?  Killing?  It can’t be about the money because as best I can tell all these guys (and they are guys!) are filthy rich.

So what gives?  I suspect it is egos and marketing.

I’d note that the dictionary defines ‘bray‘ as to ‘make a loud, harsh, disagreeable sound.’

Hard to say “I hate you” and not have sound like … a bray.

The stupidity of crowds

Let me start by saying (a) that I am a fan of James Surowiecki and enjoy his writing and insight; and (b) I think he has a point in his ‘wisdom of crowds‘ thing.

Heck, the whole idea of democracy is based somewhat on the premise that large groups of ordinary folks can exhibit common wisdom.  As Lincoln once said, “God must have loved the common man … he made so many of them!”  I know that some of you read this and think of the current political environment and might conclude otherwise but over the long term democracy has served us … ok, it has served most of us … quite well thank you.

But the cold reality is that crowds can also be stupid.  Very stupid.  And crowds are particularly stupid when then face things that they find foreign, strange, and uncomfortable.

8527stupid-people-postersA recent case in point.  The Mississippi school district that canceled their senior prom rather than allow a lesbian to attend in a tuxedo with her girlfriend.  Yup.  You read that right.  Grown adults so afraid of a teen age lesbian couple that they canceled prom night.

I don’t think it matters what you think about gays and lesbians.  And I don’t think it matters what you think about teenage gays and lesbians.  You may believe it normal and a sign of a maturing, evolving culture.  Or you may find it unnatural and a sign of society going to hell in a handbasket.  Or somewhere in between.  Doesn’t matter.

That a school district would cancel prom over fears that kids might see two girls making out is just stupid.  Don’t Mom and Dad know that their children have already seen that and more on Fox?  Do they think that if they cancel prom gays and lesbians will disappear?  That their children won’t get ‘infected’?  Don’t they realize that this lesbian couple is already in their children’s high school?  That rather than make this go away that it shoves it in everyone’s face.

Crowds do bizarre stupid things when faced with cultural fears.

I know first hand growing up in Jefferson Parish Louisiana in the 1970s.  I attended a public high school that was ALL boys.  Yup.  Public school.  All boys.  Why?  Because after desegregation some of the white parents – let’s call them a crowd of white parents at the time – figured that while they may have to accept that their white children will have to go to school with blacks, they could make sure that their white girls won’t have to mingle with black boys!

And that was that.  High school was divided into all boys and all girls schools.

Stupid, stupid, stupid.

Conclusion?  Crowds can be dumb.  And it isn’t hard to find examples (can anyone say … housing bubble?).  So look around.  What crowds are you hanging out with?  What are they doing?  Occasionally they can be wise.  But they can just as easily be stupid.

Chart your own course.